Privacy notice

Axon Neuro is a trading name of SW HEALTH LTD (company number 16232744), the controller of the personal data described here. You can contact us at info@axonneuro.co.uk.

Depending on how you use the portal, we may collect:

• People arranging or enquiring: your name, contact details, organisation and role, postcode, and what you are looking for.
• People being supported (clients): name, date of birth, address and contact details, next-of-kin details, who has authority to arrange and pay, and the care and health information needed to match and deliver support safely (this is special-category health data).
• Specialists (partners): contact and identity details, right-to-work and tax information, DBS and insurance details, qualifications, availability, and the details needed to pay you. Bank details for payouts are held by our payment provider, not by us.
• Account and usage: login credentials for staff and partners, the essential cookies described in our cookie policy, and, only if you consent, privacy-friendly, cookieless usage analytics (through our hosting provider) that help us improve the portal.

• To provide and arrange our services and manage bookings and payments (performance of a contract, and our legitimate interests in running the service).
• To deliver care safely and match the right specialist (for special-category health data, your explicit consent, captured and recorded when you complete the intake).
• To vet and pay specialists, and to meet our legal and safeguarding responsibilities.
• To understand how the portal is used so we can improve it, using privacy-friendly, cookieless analytics (only with your consent, which you can withdraw at any time).

You can withdraw consent at any time; this does not affect anything done before you withdraw.

We do not sell your data. We share it only with trusted providers who process it on our behalf:

• Our database and authentication provider (hosted in the UK/EU, London region).
• Our payment provider, to take payments and pay specialists securely.
• Our email provider, to send confirmations and updates.
• Our hosting provider, to run the portal.

We share client information with the specialist arranged for them, and with our staff who need it to run the service.

Personal data is stored in the UK/EU (London region). Where a provider processes data outside the UK, we rely on appropriate safeguards.

We keep personal data only as long as we need it for the purposes above and to meet our legal and safeguarding obligations, then delete or anonymise it. Retention periods vary by record type; contact us for details for a specific record.

You have the right to access your data, to have it corrected or deleted, to restrict or object to certain uses, to data portability, and to withdraw consent. To exercise any of these, email info@axonneuro.co.uk and we will respond within the time the law allows.

We may update this notice as the service develops. The latest version always appears on this page.